Support

Email kutayeb@gmail.com. Include the merchant name and roughly when the bill was created; please do not send the receipt image unless you are asked for it.

What can be uploaded

• JPEG, PNG, HEIC photos and PDF files
• Up to 15 MB per file, and up to 5 pages for a PDF
• Up to 300 claimable rows and 30 people on one bill
• US dollars only, one receipt per bill, in this beta

The scan missed things

• Photograph the receipt flat, in even light, with the whole thing in frame.
• A long receipt photographs better in one straight-on shot than at an angle.
• Every line can be corrected by hand on the review screen, including prices and quantities.
• If a scan fails twice, enter the items yourself. Nothing about the bill depends on the scan working.

A guest cannot join

• Links expire and can be replaced. Ask the payer to share the current link.
• If somebody else took your name, add yourself under a new name, or ask the payer to reset that name.
• If a guest lost their place after clearing their browser, the payer can reset that person's access and they can join again.

An amount looks wrong

• Check the items ticked against you; a shared item shows everyone splitting it.
• Tax, fees and tip are spread in proportion to what each person claimed, so they are not equal amounts.
• If the receipt total does not match, the payer can correct the parsed lines and the printed total on the review screen.
• Every share adds up to the confirmed receipt total exactly. If it does not, that is a defect worth reporting.

Deleting things

Deleting a bill or an account is in the app. See deleting your data for what happens to each kind of record.